Design & Consultancy Services |
Project Implementation Services |
• Business Consultancy
• Technical Consultancy
• Network Planning
• Network Architecture |
• Project Management
• Site Survey and Site Infrastructure Work
• Installation Services
• Software Provisioning and Configuration
• Testing & Commissioning
• Documentation Preparation
• Final acceptance Test (Hand-over) |
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Network Professional Services |
Maintenance Services |
• Network Operation Audit |
• Preventive Maintenance |
• Network Engineering Audit |
• Remedial Maintenance |
• Network Performance Analysis and Tuning
• Network Design Solution
• Integration Services |
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Support Services |
• 7x24/5x8 Telephone Assistance
• 24 – hour Technical Standby Service
• Customer Technical Assistance Services
• Emergency Technical Assistances Services
• Help Desk Support
• Problem Resolution
• Fault Reporting / Escalation
• Fault Classification & Resolution Objectives
• Remote Technical Assistances
• On-line fault Tracking
• On-line Technical Support Information
• On- site Dispatch
• On-site Hardware Diagnostics and
• Replacement
• System Migration / upgrading Support
• System Integration
• Service Report Tracking and Monitoring |
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